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Our Terms Shape How Your Account Works

When you open an account at puji 388, these terms define what you can do in the lobby, how your payments flow through DANA, OVO, GoPay and QRIS…

Account SecurityPayment ClarityWithdrawal RulesAccess & Eligibility
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puji 388 Our Terms Shape How Your Account Works
CONTACT & HELP

How to Reach Us About Your Terms

Questions about how our terms apply to your account, your payments, or your withdrawal requests? Our support team is here to clarify.

Live Chat Open the chat widget in the lobby. Available during platform hours.
Email Support Send detailed policy or terms questions to our support inbox.
In-App Help Navigate to Settings > Help & Terms inside the lobby.
YOUR DATA & SECURITY

How We Protect Your Account Under These Terms

Our terms include how we handle your personal data, payment details, and account activity.

Data Encryption

All account and payment data is encrypted. Payment method details are processed by external partners; we never store your card…

Identity Verification

Your KTP (or equivalent) and a live selfie are required at signup.

Session Security

Sessions expire after 30 minutes of inactivity. Always log out on shared devices. Two-factor authentication is available in Account Settings.

Dispute Resolution

Deposit or withdrawal problems? Contact support with your transaction ID.

Data Retention

We keep account records for five years post-closure for regulatory and dispute purposes.

Account Closure

Request permanent closure through Help > Account Settings. Remaining balance is returned to your original deposit method within 5 business…

Terms & Conditions Questions Answered

Read answers to the questions we hear most from players in Medan, Semarang and across Indonesia about account rules, payments, and what our terms mean for you.

Where local law permits, you can open and play on puji 388. During signup, we verify your region. If legislation changes in your area, we'll notify you and give you time to withdraw your balance before restricting new access.

No. Your account is personal and non-transferable. Sharing login credentials violates our terms and voids your rights to the balance. If we detect account sharing, we close it immediately and forfeit funds.

Tell us immediately via live chat or email. We verify the transaction with DANA, OVO, GoPay or QRIS within 48 hours. If we confirm an error, funds return to your payment method. Chargebacks without notifying us first may trigger account suspension.

Withdrawal limits depend on your account status and verification level. Check the Withdraw page to see your current daily and monthly caps. Verified accounts get higher limits. Contact support to request a review if you need to increase yours.

DANA, OVO, GoPay and QRIS withdrawals process within 1-5 minutes once approved. We verify your identity and payment method first, which usually takes under an hour during business hours. Bank transfers to your registered account take 1-3 business days.

Betting the same amount across multiple game outcomes to lock in profit, creating multiple accounts to claim promos repeatedly, or using bots or scripts are all prohibited. If detected, we close your account and keep your balance. We monitor patterns automatically.

Yes. Go to Settings > Privacy or email support requesting a data export. We provide it within 14 days. For deletion, we remove optional data but keep transaction records for five years as required by law.

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