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How we protect your account and handle your data

When you open an account with puji 388, we take your data security and account access seriously.

Account verification requiredDANA, OVO, GoPay, QRIS securedWithdrawal verification steps clear
puji 388 How we protect your account and handle your data
REACH OUR LEGAL TEAM

How to contact us about account or data questions

Our support team handles account access issues, data requests, withdrawal verification questions, and general legal inquiries during business hours. Contact channels are monitored daily.

Live Chat Open the chat icon in your account menu or at the bottom of any…
Email Support Send account, data, or legal questions to [email protected].
Phone Support Call our support line during 09:00–21:00 Indonesia time.
SECURITY & DATA HANDLING

How we keep your account and information safe

Security underpins every account transaction on puji 388. We encrypt your login credentials and payment details using industry-standard protocols.

Data Encryption

All personal and payment data transmitted to and stored on puji 388 servers uses SSL encryption.

Account Access Control

Your login password is salted and hashed before storage. We log every deposit, withdrawal and login from your account dashboard…

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity and verify the payment…

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure for legal…

Cookie Policy

Essential cookies enable your account login and game sessions. Analytical cookies help us spot system problems.

Data Subject Rights

You can request a copy of your data, update your details, or ask us to delete your account. Email support@puji388.

Your account, data and access questions answered

Inactive accounts remain open unless you request closure. Your data and balance are preserved. If your account is flagged for inactivity after two years, we send a notice to your registered email. You can reactivate by logging in or contacting our team.

Yes. Go to your account settings and update your email or phone number. Name changes require identity verification; submit a new ID photo through our support team. Changes take effect within one business day after verification.

Most withdrawals to OVO and GoPay clear within two minutes after verification. DANA and QRIS transfers also typically complete in under a minute. Withdrawals are processed 24 hours a day; no delays for weekends or public holidays.

Contact our support team immediately with your transaction ID and details. We investigate withdrawals within 48 hours and deposits within 24 hours. If a transaction was unauthorized, we'll reverse it and refund your account as soon as we confirm fraud.

No. Your personal information is never sold to marketers or data brokers. We share data only with payment processors — DANA, OVO, GoPay and QRIS providers — to complete transactions, and with legal authorities where required by law.

Open your account menu, select Settings, then Request Account Closure. We'll verify your identity and close your account within three business days. Any remaining balance will be refunded to your registered payment method.

Yes. Email [email protected] with your username and request a data export. We'll send you a file with your account history, transactions, and personal details within 30 days of your request.